Data protection and cookie policy
Thank you for visiting our website. Below we would like to inform you about the handling of your data in accordance with Art. 13 of the Datenschutzgrundverordnung (DSGVO).
1. Responsible Party
Elektro-Altgeräte Garantie GmbH
Elsenheimerstr. 55a
80687 München
Deutschland
Phone.: +49 89 4524669 19
E-mail: info[at]eag-gmbh.de
Website: https://www.eag-gmbh.de/
2. Usage Data
When you visit our website, so-called usage data is temporarily analysed on our web server as a log for statistical purposes in order to improve the quality of our website. This data record consists of
- the name and address of the requested content,
- the date and time of the request ,
- the amount of data transferred,
- the access status (content transferred, content not found),
- the description of the web browser and operating system used,
- the referral link, which indicates from which page you came to our website,
- the IP address of the requesting computer, which is shortened so that a personal reference can no longer be established.
The aforementioned log data is only analysed in anonymised form.
3. Storage of the IP address for security purposes
In addition, we store the complete IP address transmitted by your web browser for a strictly earmarked period of seven days in the interest of being able to recognize, limit and eliminate attacks on our websites. After this period has expired, we delete or anonymize the IP address. The legal basis is Art. 6 para. 1 sentence 1 f GDPR.
- Data security
We take technical and organizational measures to protect your data from unwanted access as comprehensively as possible. We use an encryption process on our websites. Your data is transmitted from your computer to our server and vice versa via the internet using TLS encryption. You can usually recognize this by the fact that the lock symbol in the status bar of your browser is closed and the address line begins with https://.
- Cookies
We use cookies on our websites, which are necessary for the use of our websites.
Cookies are small text files that are stored on your end device and can be read. A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored beyond the individual session.
We do not use these necessary cookies for analysis, tracking or advertising purposes.
Some of these cookies only contain information on certain settings and are not personally identifiable. They may also be necessary to enable user guidance, security and implementation of the site.
We use these cookies on the basis of Art. 6 Abs. 1 S. 1 f DSGVO.
You can set your browser to inform you about the placement of cookies. This makes the use of cookies transparent for you. You can also delete cookies at any time via the corresponding browser setting and prevent the setting of new cookies. Please note that our websites may then not be displayed and some functions may no longer be technically available.
- Storage period
Unless we have already informed you in detail about the storage period, we delete personal data when it is no longer required for the aforementioned processing purposes and no statutory retention obligations prevent deletion.
- Other processors
We pass on your data to service providers who support us in the operation of our websites and the associated processes as part of order processing in accordance with Art. 28 DSGVO. These are, for example, hosting service providers. Our service providers are strictly bound by our instructions and contractually obligated accordingly.
4. Your rights as a data subject
When processing your personal data, the DSGVO grants you certain rights as a data subject: Your rights as a data subject are as following:
- Right to information (Art. 15 DSGVO)
You have the right to request confirmation as to whether personal data concerning you is being processed; if this is the case, you have a right to information about this personal data and to the information listed in detail in Art. 15 GDPR.
- Right to rectification (Art. 16 DSGVO)
You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you and, where applicable, to have incomplete personal data completed.
- Right to erasure (Art. 17 DSGVO)
You have the right to demand that personal data concerning you be deleted immediately if one of the reasons listed in Art. 17 DSGVO applies.
- Right to restriction of processing (Art. 18 DSGVO)
You have the right to request the restriction of processing if one of the conditions listed in Art. 18 DSGVO is met, e.g. if you have lodged an objection to the processing, for the duration of the examination by the controller.
- Right to data portability (Art. 20 DSGVO)
In certain cases, which are listed in detail in Art. 20 DSGVO, you have the right to receive the personal data concerning you in a structured, common and machine-readable format or to request the transfer of this data to a third party.
- Right to withdraw consent (Art. 7 DSGVO)
If the processing of data is based on your consent, you are entitled to withdraw your consent to the use of your personal data at any time in accordance with Art. 7 Abs. 3 DSGVO. Please note that the revocation only takes effect for the future. Processing that took place before the revocation is not affected.
- Right to object (Art. 21 DSGVO)
If data is collected on the basis of Art. 6 Abs. 1 S. 1 f DSGVO (data processing to protect legitimate interests) or on the basis of Art. 6 Abs. 1 S. 1 e DSGVO (data processing to protect the public interest or in the exercise of official authority), you have the right to object to the processing at any time for reasons arising from your particular situation. We will then no longer process the personal data unless there are demonstrably compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims.
- Right to lodge a complaint with a supervisory authority (Art. 77 DSGVO)
In accordance with Art. 77 DSGVO, you have the right to lodge a complaint with a supervisory authority if you are of the opinion that the processing of data concerning you violates data protection regulations. The right to lodge a complaint can be exercised in particular with a supervisory authority in the Member State of your habitual residence, place of work or place of the alleged infringement.
- Assertion of your rights
Unless otherwise described above, please contact the above-mentioned office to assert your rights as a data subject.
5. Overview of the cookies used
We use cookies to personalize content and ads, to provide social media features and to analyze traffic to our website. We also share information about your use of our website with our social media, advertising and analytics partners. Our partners may combine this information with other data that you have provided to them or that they have collected as part of your use of the services.
In this context, we also use service providers in third countries outside the EU without an adequate level of data protection, which entails the following risks Access by authorities without information, no data subject rights, no legal remedies, loss of control.
Cookies are small text files used by websites to make the user experience more efficient.
By law, we can store cookies on your device if they are absolutely necessary for the operation of this site. For all other types of cookies, we need your permission.
This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.
You can change or withdraw your consent at any time from the cookie declaration on our website.
Please provide your consent ID and the date when you contact us regarding your consent.
- Necessary (4)
Necessary cookies help to make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Name | Provider | Purpose | Maximum storage | Type |
1.gif | Used to count the number of sessions to the website, necessary for optimizing CMP product delivery. | 3 months | HTTP-Cookie | |
ar_debug | Checks whether a technical debugger cookie is present. | 3 months | HTTP-Cookie | |
CookieConsent | Saves the user's consent status for cookies on the current domain. | 1 year | HTTP-Cookie | |
fe_typo_user | Saves the access data entered for a user login for a closed area. | Session duration | HTTP-Cookie |
- Statistics (3)
Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
Name | Provider | Purpose | Maximum Storage | Typ |
_gcl_gs | Script Tag, Google Tag Manager | 3 months | HTTP-Cookie | |
_ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP-Cookie | |
_ga_# | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | 2 years | HTTP-Cookie |
6. Links from third parties
Occasionally, at our discretion, we may offer third party products or services on our website. These third-party websites have separate, independent privacy policies. We therefore accept no responsibility or liability for the content and activities of these linked websites. Nevertheless, we endeavour to protect the integrity of our website and welcome any feedback about these websites.
7. Recipients of data and data transfer to third countries
- Recipients of data
Lightcycle Retourlogistik und Service GmbH does not sell, trade or otherwise transfer personally identifiable information to third parties.
This does not apply to trusted third parties or processors who assist us in operating our website, conducting our business or providing services to you. Such trusted parties may have access to personal data to the extent necessary. However, they are contractually obliged to treat your data confidentially.
In principle, we process your data ourselves. In some cases, however, we also use service providers. In addition to the processors mentioned in this privacy policy, these may include, in particular, data centres that store our website and databases, IT service providers that maintain our systems and consulting companies. If we pass on data to processors, they may only use the data to fulfil their tasks. The processors have been carefully selected and commissioned by us. They are contractually bound by our instructions, have suitable technical and organisational measures in place to protect the rights of data subjects and are regularly monitored by us.
- Data transfer to third countries
As explained in this Privacy Policy, we use services whose providers are partly based in so-called third countries (outside the European Union or the European Economic Area) or process personal data there, i.e. in countries whose level of data protection does not correspond to that of the European Union. If this is the case and the European Commission has not issued an adequacy decision for these countries (Art. 45 GDPR), we have taken appropriate precautions to ensure an adequate level of data protection for any data transfers. These include the standard contractual clauses of the European Union or binding internal data protection regulations.
If a transfer to a third country is planned and there is no adequacy decision or suitable guarantees, there is the possibility and risk that authorities in the respective third country (e.g. intelligence services) may gain access to the transferred data in order to collect and analyse it, and that the enforceability of your rights as a data subject is not guaranteed.
- Processors / Trusted third parties
Processor | Function | Data processing | Location | Legal basis | Data protection policy of the processor |
Google Analytics | If you consent to the use of Google Analytics, the data will also be passed on to Google Ads for marketing purposes. Further information about this provider can be found below under ‘Google Ads’, Advertising. | Web analytics service Google Client ID, click path, date and time of visit, device information, location information, IP address, pages visited, referrer URL, browser information, host name, browser language, browser type, screen resolution, device operating system, interaction data, user behaviour, URL visited, hashed emails | Google Building Gordon House, 4 Barrow Street, Dublin D04 E5W5, Irland | Art. 6 Abs. 1 a DSGVO | |
Google Ads | If you accept the use of Google Ads, the ‘Extended Conversions’ are also activated, advertising | For improved conversion: Visited website, visibility of adverts, clicks on adverts | Google Building Gordon House, 4 Barrow Street, Dublin D04 E5W5, Irland | Art. 6 Abs. 1 a DSGVO | |
Google API Google Fonts Google Tag Manager | Function of the website, visualisation of fonts, correct display of the website | Function (legitimate interest, no opt-out possible) | Google Building Gordon House, 4 Barrow Street, Dublin D04 E5W5, Irland | Art. 6 Abs. 1f DSGVO |
8. Updates
We reserve the right to update this Privacy Policy from time to time. In the event that we make material changes that limit your rights or Lightcycle Return Logistics and Service's obligations under this Privacy Policy, we will post a prominent notice in this section of this Privacy Policy informing users when it is updated.
This Privacy Policy was amended on 17 September 2024 and last updated on 30/10/2024.